Privacy policy
Privacy Policy
At CutScene, your privacy is of utmost importance to us. This Privacy Policy outlines the types of information we collect from our users, how we use and protect that information, and the choices you have regarding your personal information. By using our website, https://www.cutscenesleep.com/, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information that may be used to identify you as an individual ("Personal Information") when you interact with our website. The types of Personal Information we collect include, but are not limited to:
- Name
- Email address
- Mailing address
- Phone number
- Payment information
- Any other information you voluntarily provide
We may also collect non-personally identifiable information about your visit to our website, such as your IP address, browser type, operating system, and the pages you visit.
How We Use Your Information
We use your Personal Information to:
- Process and fulfill orders, including shipping and billing.
- Respond to your inquiries, comments, or concerns.
- Provide you with relevant information, promotions, or offers.
- Improve our website and customer experience.
- Monitor website usage and analyze user behavior.
- Comply with legal requirements and protect our rights.
Cookies
We use cookies and similar tracking technologies to improve your browsing experience on our website, analyze website traffic, and understand where our visitors are coming from. By browsing our website, you consent to our use of cookies and other tracking technologies.
Security
We take the security of your Personal Information very seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure; therefore, we cannot guarantee the absolute security of your information.
Third-Party Services
We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our website is used. These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Children's Privacy
Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Information, please contact us, and we will take steps to remove that information from our systems.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at Info@CutSceneSleep.com
CutSceneSleep Messaging Terms & Conditions
You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from CutSceneSleep, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply.
Message frequency will vary. CutSceneSleep reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. CutSceneSleep also reserves the right to change the shortcode or phone number from which messages are sent and we will notify you when we do so.
Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. CutSceneSleep, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.
You also agree to CutSceneSleep’s Terms of Use and CutSceneSleep’s Privacy Policy.
We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
Help
Text the keyword HELP to our number to return customer care contact information.
Customer Care
If you are experiencing any problems, please visit https://www.cutscenesleep.com/pages/contact-us and submit the form with details about your problem or your request for support, or email info@cutscenesleep.com.
Contact
This message program is a service of CutSceneSleep, located at 1043 C Easton RD abington, PA, 19001
Dispute Resolution
General
In the interest of resolving disputes between you and CutSceneSleep in the most expedient and cost-effective manner, you and CutSceneSleep agree that any dispute arising out of or in any way related to these messaging terms and conditions ("Messaging Terms") or your receipt of text messages from CutSceneSleep or its service providers will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, which may allow for more limited discovery than in court and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Messaging Terms, or your receipt of text messages from CutSceneSleep or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND CutSceneSleep ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.
Exceptions
Notwithstanding subsection 'General' above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or CutSceneSleep to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
Arbitrator
Any arbitration between you and CutSceneSleep will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Messaging Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting CutSceneSleep. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
Notice; Process
If you or CutSceneSleep intends to seek arbitration, then the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail ("Notice"). CutSceneSleep address for Notice is: 1043 C Easton RD abington, PA, 19001, Attn: Chief Executive Officer. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought ("Demand"). You and CutSceneSleep will make good faith efforts to resolve the claim directly, but if you and CutSceneSleep do not reach an agreement to do so within 30 days after the Notice is received, you or CutSceneSleep may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or CutSceneSleep must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any.
Fees
If you commence arbitration in accordance with these Messaging Terms, CutSceneSleep will reimburse you for your payment of the filing fee, unless your claim is for more than $15,000 or as set forth below, in which case the payment of any fees will be decided by the AAA Rules. If the claim is for $15,000 or less, you may choose whether the arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse CutSceneSleep for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. You and CutSceneSleep agree that such written decision, and information exchanged during arbitration, will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or CutSceneSleep made within 14 days of the arbitrator's ruling on the merits.
No Class Actions
YOU AND CutSceneSleep AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and CutSceneSleep agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
Modifications to this Arbitration Provision
Notwithstanding anything to the contrary in these Messaging Terms, if CutSceneSleep makes any future change to this arbitration provision, other than a change to CutSceneSleep address for Notice, you may reject the change by sending us written notice within 30 days of the change to CutSceneSleep address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and CutSceneSleep.
Enforceability
If an arbitrator decides that applicable law precludes enforcement of any of the limitations of subsection 'Modifications to this Arbitration Provision' above (addressing class, representative and consolidated proceedings) as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in court. If any other provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.
CutSceneSleep SMS Privacy Policy
CutSceneSleep uses cookies to collect information around abandoned shopping carts. Once the cart is considered abandoned, an email or SMS message will be sent as a reminder if you have signed up to receive these notices.