Refund policy

At CutScene, we are committed to providing a high-quality, drinkable sleep aid designed specifically for gamers. We understand that individual experiences may vary, and we want to ensure your complete satisfaction. If CutScene does not work for you, our refund policy is in place to address any concerns.

90-Minute Sleep Guarantee

If you find that CutScene does not help you fall asleep within 90 minutes of consumption, you are eligible for a full refund. To initiate the refund process, simply return the remaining product to us within 30 days of your original purchase date.

Eligibility for Refunds

Please note that our refund policy applies only to full orders of CutScene. Sample packets and special deals that explicitly state otherwise are not eligible for a refund under this policy.

Return Process

To receive a refund, please follow these steps:

a. Contact our Customer Support team at info@cutscenesleep.com to request a return authorization number (RAN).
b. Package the remaining product securely, including your original order receipt (if included with purchase) and the RAN provided by our Customer Support team.
c. Ship the package to the return address provided by our Customer Support team. Please note that customers may be responsible for return shipping costs.

Refund Processing

Once we receive your returned product, we will inspect and process the return within 5-7 business days. Upon approval, your refund will be issued to your original payment method. Please allow up to 14 business days for the refund to appear on your statement, as processing times may vary depending on your financial institution.

Contact Information

If you have any questions or concerns about our refund policy, please do not hesitate to contact our Customer Support team at info@cutscenesleep.com. We are here to help and ensure your satisfaction with CutScene, the gamer's sleep aid.

Thank you for choosing CutScene, and we appreciate your understanding and support.